Bakare Keita

Client Interaction: Build and maintain positive relationships with clients through regular communication, addressing inquiries, and providing support in a timely and professional manner. Issue Resolution: Investigate and resolve client concerns, complaints, or issues effectively, striving for prompt and satisfactory resolutions. Develop, maintain, and leverage relationships with qualified prospects within assigned territory. Meet all company policies, procedures, and instructions. Account Management: Manage client accounts, including updating client information, processing orders or requests, and ensuring accuracy in billing and payments. Documentation: Maintain detailed records of client interactions, transactions, and any relevant information in Sheraton's CRM system. Client Feedback: Gather and document client feedback and suggestions, providing valuable insights to improve our products or services. Understand, recommend, and professionally sell additional products and services. Work with managers to ensure customers meet their requirements and expectations.