Bilingual French – Roadside Assistance Agent, Part Time
Job Description
Job Description:
• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
• Follow established methods and procedures.
• Handle all files with calm urgency, professionalism, and care while meeting all quality-related metrics and goals.
Requirements:
• Must be fluent in both English and French.
• Complete Criteria Assessments: Tech Skills + Game.
• Ability to express sympathy, empathy, and compassion.
• Critical thinker and ability to adapt.
• Intermediate keyboarding and computer skills.
• Active and Attentive listener.
• Ability to type while talking (40 WPM or higher is a plus).
• Ability to formulate sentences through written text.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• General knowledge of U.S. and Canada geography.
• General knowledge of how to map a location using various programs or applications.
• Willingness to incorporate feedback to constantly improve performance.
• Possess can-do-confidence.
Benefits:
• U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50.
• Your base pay will increase as you learn and acquire additional job duties.
• Merit increases are given periodically based on performance.
• Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
• Career path planning and continued education assists employees with their professional goals.